1. What makes MATFISH.COM different than the competition?
We have sifted through the endless amount of available equipment and present to you only the finest quality products. Our prices are very competitive and we provide timely information and coaching tips to keep you in the loop.
2. What kind of discounts do you provide for teams or large orders?
We are very competitive and will deal directly with coaches or advocates who coordinate such package purchases. Use our contact us page to reach out to a sales representative for team discounts.
3. Do you guarantee your merchandise?
All MatFish.com merchandise is guaranteed. If you are not completely satisfied with your purchase, simply return the item with proof of purchase. We will replace it or issue a refund.
4. How long will it take to receive my order?
For Detailed Shipping Information please visit our Shipping Information page.
Orders will be processed within one business day (Monday-Friday). Orders must be received by 5:00pm EST Monday-Thursday and 12:00 PM (NOON) on Friday to be procesed that day. Order placed after 12:00 PM (NOON) EST on Friday will be processed immediately on Monday morning.
Once your order ships you will be notified by e-mail, including a tracking number. Our software allows you to track your order directly with UPS.
5. What is your Return and Exchange policy?
Immediate exchanges can be executed by contacting us at 1-866-595-1891.
If you receive an incorrect shipment please notify us within 3 days so it may be corrected immediately.
We do not charge a restocking fee for returns or exchanges provided we receive the product within 30 days.
All sales are final after 30 days unless merchandise is defective
You can return most items for a full refund within 30 days
Returned products must be returned in original packaging
Returned products cannot be soiled, worn or used
MatFish.com does not reimburse shipping fees unless product is defective
Custom products cannot be returned
DVDs Videos and Books cannot be returned unless damaged or defective
Returned products must have original receipt enclosed
Any closeout or end of season sales are final
6. How do I return or exchange merchandise?
Go to the CONTACT US page and e-mail us.
Describe the problem with the merchandise
Pack up the product in the original box with receipt enclosed
Use the pre-printed return label in your order box.
Mail an insured package to:
MatFish Wrestling Gear
1062 Oregon Rd.
Cortlandt Manor, Ny 10567
Attn: Returns and Exchanges
7. What if my wrestling shoes dont fit?
Adidas, ASICS, and Matman recommend adding a 1/2 size to your normal gym shoe size. Please notify us in 3 days of receiving your order that your shoes dont fit and we will exchange your merchandise for a more comfortable size.
8. Where do you ship products to?
We provide a very competitive service to all areas of the continental United States and a variety of international locations.
9. How do you accept payment?
We accept all major credit cards including American Express, Visa, MasterCard and Discover. Checks or money orders need to clear the bank prior to releasing your order.